FAQ

Answers to our most frequently asked questions

Escape

Rooms

Am I actually locked in the room?

No. We do not lock the door to any of the rooms. You are always able to leave for any reason.

Can we just show up?

You can always show up, but we strongly recommend that you make a booking in advance. We have a board game lounge, snacks and drinks available for you to enjoy while you wait. Please remember that there is absolutely no guarantee that the escape room you want will be available unless you book prior to arrival.

Do we have to pre-pay online?

No, but we offer the option to pre-pay online with any credit or debit card. If you prefer to pay upon arrival, simply check the ‘Pay at Unlocked’ button when you reserve your adventure room.

Is there an age requirement?

Yes. Escape room participants must be 10+. Participants under 15 must be accompanied by a guardian.

What time should we arrive?

Please arrive a minimum of 15 minutes before your start time to process your booking and to get your team prepped for the room. This also gives your group time to solve your first clue before you even enter the room.

How can we change or cancel a reservation?

Contact us at locksmith@unlockedottawa.com to make any changes to your existing reservation.

Do you sell gift certificates?

Yes, we do! Gift certificates are available for purchase in-store.

Escape Rooms

Am I actually locked in the room?

No. We do not lock the door to any of the rooms. You are always able to leave for any reason.

Can we just show up?

You can always show up, but we strongly recommend that you make a booking in advance. We have a board game lounge, snacks and drinks available for you to enjoy while you wait. Please remember that there is absolutely no guarantee that the escape room you want will be available unless you book prior to arrival.

Do we have to pre-pay online?

No, but we offer the option to pre-pay online with any credit or debit card. If you prefer to pay upon arrival, simply check the ‘Pay at Unlocked’ button when you reserve your adventure room.

Is there an age requirement?

Yes. Escape room participants must be 10+. Participants under 15 must be accompanied by a guardian.

What time should we arrive?

Please arrive a minimum of 15 minutes before your start time to process your booking and to get your team prepped for the room. This also gives your group time to solve your first clue before you even enter the room.

How can we change or cancel a reservation?

Contact us at locksmith@unlockedottawa.com to make any changes to your existing reservation.

Do you sell gift certificates?

Yes, we do! Gift certificates are available for purchase in-store.

Still have questions?

Call us!Email us!

Games Lounge

How much is admission to the Games Lounge?

Admission to the Games Lounge is $5, and you’re free to play as long as you like. If you do an escape room, admission to the Games Lounge is free.

Do you teach games?

Yes, we do! We are a team of committed gamers who have played our way through our entire selection. Our staff can assist you with choosing a game and/or learning a game.

Do you take reservations?

No, we cannot guarantee a table at any particular time because our turnover is unpredictable. That said, we have a large space to accommodate groups, and you can call us anytime to see how busy we are.

Games

Lounge

How much is admission to the Games Lounge?

Admission to the Games Lounge is $5, and you’re free to play as long as you like. If you do an escape room, admission to the Games Lounge is free.

Do you teach games?

Yes, we do! We are a team of committed gamers who have played our way through our entire selection. Our staff can assist you with choosing a game and/or learning a game.

Do you take reservations?

No, we cannot guarantee a table at any particular time because our turnover is unpredictable. That said, we have a large space to accommodate groups, and you can call us anytime to see how busy we are.

Hours: 

Thursday: 12pm–9pm
Friday: 12pm–10pm
Saturday: 10am–10pm
Sunday: 10am–7pm

Contact Us:

Call us: 613-518-1137

Email us: locksmith@unlockedottawa.com

Find us: 329 March Rd, Suite 202 (2nd floor), Kanata, ON, K2K 2E1

Trip Advisor Reviews:

  •   I loved it, and I love the adventure and backstory. The girl who received us was extremely kind and helpful. However, some of the pieces inside the room were broken, which led to us wasting a lot of time figuring it out, we were given...More

    thumb crismea
    7/17/2018
  •   My friends and I love escape rooms and Unlocked is a hidden gem. The puzzles were well designed with the theme always present in them. No random puzzles that make no sense in the room. Will be going back for another room soon.

    thumb theonlyqueenm
    2/03/2018
  •   We were impressed with the room decor, the variety of puzzles in this room, and how relatively smoothly this room ran considering it is only about 3 weeks old. Great attention to detail! (We could feel the grass under our feet!) The puzzles were fun...More

    thumb StLiMi
    1/25/2018
  •   I organized a birthday party at Unlocked Ottawa for my husband. I wanted to do the party on a Sunday morning so that we could do brunch afterwards. As this was before they typically open, I contacted the company to ask if they were able...More

    thumb Krista K
    8/20/2017
  •   My wife and I took our two kids (ages 11 and 7) and it was a blast. The kids couldn't stop talking about how much fun it was on the way home. The staff were super friendly and the cost was reasonable. We highly recommend...More

    thumb missing1978
    8/19/2017
  •   For our summer vacation this year, our family of three decided on a stay-cation and did a bunch of Escape Rooms in Ottawa. We completed 15 "escapes" in 10 days, and had a blast! While discussing our vacation with family/friends, I was asked to rank...More

    thumb StLiMi
    8/13/2017

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