FAQ

Answers to our most frequently asked questions

Escape

Rooms

Am I actually locked in the room?

No. We do not lock the door to any of the rooms. You are always able to leave for any reason.

Can we just show up?

You can always show up, but we strongly recommend that you make a booking in advance. We have board games, snacks and drinks available for you to enjoy while you wait. Please remember that there is absolutely no guarantee that the escape room you want will be available unless you book prior to arrival.

Do we have to pre-pay online?

No, but we offer the option to pre-pay online with any credit or debit card. If you prefer to pay upon arrival, simply check the ‘Pay at Unlocked’ button when you reserve your adventure room.

Is there an age requirement?

The kids mode for our games is designed for players 8+. Younger players are allowed to participate but the game will be too difficult for them to complete without a guardian present. 

What time should we arrive?

Please arrive approximately 15 minutes before your start time to process your booking and to get your team prepped for the adventure.

How can we change or cancel a reservation?

Contact us at locksmith@unlockedottawa.com to make any changes to your existing reservation.

Do you sell gift certificates?

Yes, we do! Gift certificates are available for purchase in-store.

Are your rooms bilingual?

We have bilingual versions of both the Fortune Found and Victorian Vampire rooms, however all instruction before the room will be delivered in English. E-mail or call us to request a bilingual room. 

Escape Rooms

Am I actually locked in the room?

No. We do not lock the door to any of the rooms. You are always able to leave for any reason.

Can we just show up?

You can always show up, but we strongly recommend that you make a booking in advance. We have board games, snacks and drinks available for you to enjoy while you wait. Please remember that there is absolutely no guarantee that the escape room you want will be available unless you book prior to arrival.

Do we have to pre-pay online?

No, but we offer the option to pre-pay online with any credit or debit card. If you prefer to pay upon arrival, simply check the ‘Pay at Unlocked’ button when you reserve your adventure room.

Is there an age requirement?

The kids mode for our games is designed for players 8+. Younger players are allowed to participate but the game will be too difficult for them to complete without a guardian present. 

What time should we arrive?

Please arrive approximately 15 minutes before your start time to process your booking and to get your team prepped for the room.

How can we change or cancel a reservation?

Contact us at locksmith@unlockedottawa.com to make any changes to your existing reservation.

Do you sell gift certificates?

Yes, we do! Gift certificates are available for purchase in-store or over the phone. 

Do you offer bilingual rooms?

Yes, we do! Both Fortune Found and Victorian Vampire Mystery can be bilingual on request. E-mail or call us to request a bilingual room. 

Still have questions?

Call us!Email us!

Hours: 

Thursday: 4pm–9pm
Friday: 12pm–10pm
Saturday: 10am–10pm
Sunday: 10am–7pm

Contact Us:

Call us: 613-518-1137

Email us: locksmith@unlockedottawa.com

Find us: 329 March Rd, Suite 202 (2nd floor), Kanata, ON, K2K 2E1

Trip Advisor Reviews:

  •   We had an awesome time at Unlocked last night. There were six of us and we were in Shipwreck. We managed to solve everything, although we took an extra five minutes (the room wasn’t booked after so they let us finish). The staff we fabulous....More

    thumb Deb K
    5/10/2019
  •   I brought eight 11-year-old kids for an hour of escape room. The staff were great! The kids had an absolute blast. They talked about it with enthusiasm for almost an hour afterward. They got out of the Victorian Vampire room with 7 min. to spare...More

    thumb mceyoung
    4/04/2019
  •   This was our first experience doing an escape room and it did not disappoint. We didn't really know what to expect but were up for a new activity that our family could do together (our kids are 12 and 19). We tried out the Shipwrecked...More

    thumb CharleneAD44
    3/23/2019
  •   Had a lot of fun solving the mystery at Unlocked. Group of 8 friends who had never done an escape room before tackled Victorian Vampire room. We did the family version as as this was all new to us. Had a blast working together to...More

    thumb zippidee
    2/24/2019
  •   Had a lot of fun solving the mystery at Unlocked. Group of 8 friends who had never done an escape room before tackled Victorian Vampire room. We did the family version as as this was all new to us. Had a blast working together to...More

    thumb Heather M
    2/24/2019
  •   We did this room in August 2018 as a team of two adults. Our daughter did the room in the fall of 2018 as a group of 8 or 9 pre-teen/teens. As a group of two we thoroughly enjoyed this room, as there was plenty...More

    thumb StLiMi
    1/03/2019

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